Government intervention and oversight aimed at improving the quality of healthcare in America will be far less effective than improving the dialogue between doctor and patient. That belief is well-documented in “The Language of Caring Guide For Physicians: Communication Essentials For Patient-Centered Care” by Wendy Leebov and Carla Rotering.
In this book the authors offer a well-thought out and detailed methodology for doctors on how to raise the quality of care in their practices to build up client satisfaction and confidence. And when patients believe in their doctors they are more to listen to and follow their doctor’s directives, thus elevating their level of good health and lowering risks.
The authors stress that doctor-patient communication has a great impact on almost all areas of a medical practice. And that communication with staff also is key to an effective and successful practice. They point out that poor communication by doctors is a major cause for patients returning to the hospital after being discharged and is a major reason leading to medical malpractice lawsuits. They summarize the importance of this single factor in this statement: “The quality of your communication – the important spoken and unspoken conversations that reside between you, patients and families, and coworkers – has a far-reaching impact on outcomes, public perception, reputation, pay, job satisfaction and much more.”
This book not only provides very detailed training material but relies heavily on graphics to neatly and effectively summarize points within each chapter and at the end of each chapter. The authors are consultants and trainers who have dedicated much of their professional lives to elevating professionalism and compassion in the medical field. The Language of Caring Guide for Physicians, in my opinion, is a must read for doctors.
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